 FaultiX is designed to provide constantly updated network status to the whole organization – from technical department to customer care and partners.
Faults in the network will in many cases affect the service offered to the customer. It is therefore important to find ways to effectively distribute fault information.
FaultiX is designed to provide constantly updated network status to users such as: - customer care
- operations
- service providers and other partners
FaultiX integrates directly with Fault Management systems for visualization of faults, trouble tickets and alarms. FaultiX also utilise data from the operator’s planning tools and network topology databases in order to identify and show service impact information.
FaultiX key benefits: - Reduced response time for customer requests
- Higher customer satisfaction
- Improved fault situation overview for Operations/NMC
- Minimal training required
- Available by browser, anywhere in the organization
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