Overview

Next Generation Networks (NGN) promises a high quality end-user experience. Telecommunications service providers expect the NGN framework to provide them with tools that would ensure customer loyalty. However, the path towards achieving the ideal NGN is fraught with formidable challenges. The most critical challenge confronting operators is optimizing their OSS and BSS platforms, systems, and processes.

The OSS/BSS vendor environment is extremely competitive with close to 400 vendors, mostly specialized in niches and having a strong services arm. Vendor categories include Comprehensive Solution Providing Pure OSS/BSS Vendors, Comprehensive Solution Providing Composite Vendors, Skill-set Extension Solution Providers and Core Strength Concentrators - BSS and OSS. The vendor landscape is characterized by extensive M&A activity.

The report "Next Generation Network OSS/BSS Market and Forecast 2008-2013" provides a comprehensive analysis of drivers and issues related to technical and business aspects of OSS/BSS deployments and developments while forecasting their growth over the next five years.

Important Questions Answered by this Report

What are the telecom network operator interests in NGN OSS/BSS?
What are the challenges to OSS and BSS implementation?
What are the best OSS and BSS approaches for NGN?
What are the technologies involved in OSS and BSS?
Who are the leading vendors for NGN OSS/BSS?
What is the market forecast for OSS and BSS?
Additional Value in this Publication

Technical Overview of OSS and BSS in NGNs: This section begins with an introduction to OSS and BSS and their roles in the operator environment. It explains the various blocks that go into building of the OSS: Network elements, events, alarms and others. It next explains the BSS building blocks: Billing, rating, mediation, charging, customer care and others. This section is followed by the description of prevalent industry approaches like TMN - FCAPS model that are widely followed by operators. The section then analyzes the technical impact of NGN on OSS and BSS architectures.

Vendor Analysis: Profiles of 35 vendors offering OSS/BSS products and services for next generation networks. This section first explains the basis of vendor selection including vendor classification, innovative contribution, market leadership position and future growth path. Each vendor is then analyzed in the light of its product and solution portfolio, major implementations, differentiating aspects with other vendors and their future plans. The report includes recommendations to vendors including diversification, best practices, market segment, and solution approach.

Operator Case Study - British Telecom (BT): This section evaluates BT relative to its OSS and BSS initiatives with respect to its three principle lines of business, vendors involved, platform, and current approach to implementation.

Quantitative Analysis and Forecast: This section begins with a detailed explanation of the research methodology. Quantitative analysis includes measurable items such as billing systems, network management systems and their sub-classes (mediation, wholesale billing, retail billing, CRM, revenue assurance, resource management, task management, delivery management, synchronization management) along with geographical segmentation, trends and projections. Importantly, the quantitative analysis assesses the impact of various drivers and issues on the above measurable items, thus forming a logical conclusion of the quantitative discussion in the previous sections.

Note: This section represents a comprehensive forecast including Forecast Methodology by Overall OSS and BSS Software Market, Split by OSS and by BSS separately, by geography (NA, EMEA, CALA, and APAC), and by modular break-up including: Network Planning and Engineering (NPE), Fault Management (FM), Performance Management (PM), Provisioning and Service Activation (PSA), Inventory Management (IM), Billing and Customer Care (B&CC), Mediation (MD), and Revenue Assurance (RA). The section also includes OSS/BSS Vendor Rakings Based on Net Profit Margins.

Target Audience

Network operator managers tasked with making long-term architecture and support system decisions including vendor decisions
Product management personnel concerned with the impact of OSS and BSS systems on next generation application and services rollout such as IP Multimedia Subsystem (IMS) and technology and/or application frameworks or platforms
Managers and Directors tasked with OSS responsibilities and anyone that is involved in OSS/BSS decision making
Vendors, suppliers, and service providers to network operators interested in their prospects for selling into the carrier marketplace
Network and Engineering personnel seeking specific information such as leading OSS/BSS Approaches including as OSS/J, OSA/Parlay, MDA, Information Technology Infrastructure Library (ITIL). This publication has both business/market information and technical information!

Select Report Findings

Consolidated OSS and BSS revenues will grow from USD 15363.6 million in 2008 to USD 20303.4 in 2013 at a CAGR of 8.1%.
Revenues of traditional OSS functions will grow from USD 7662.9 million in 2008 to USD 11485 million in 2013 at a CAGR of 8.4% while those of traditional BSS functions will grow from USD 7700.7 million to USD 8817.9 million in the same period
Performance Management will register the maximum absolute growth in terms of revenues among the traditional OSS functions followed by Provisioning and Service Activation and Inventory Management.
Revenue Assurance, Billing &Customer Care and Mediation will record the almost equal growth in terms of revenues in traditional BSS functions. Revenues of Billing & Customer Care will be almost flat while Revenue Assurance will emerge as the fastest growing BSS function.
APAC will top the growth in terms of revenues and percentage share among geographic regions
Share of services component in the revenues will increase from two-fifths to more than three-fifths

Key Benefits of Report

Component-wise and region-wise breakup of the market for overall OSS/BSS revenues
Component-wise and region-wise breakup of the market for individual functional modules of overall OSS/BSS revenues

Companies in Report

Vendors Covered in Report

AdventNet Inc
Agilent Technologies Inc
AI Metrix
Alcatel
Amdocs
Argent Networks
Ascom Deutschland GmbH
BCGI
BEA
CBOSS
Celona
Ceon Corporation
Cerillion
Comarch
Comptel
Comverse
Concord Communications Inc (Acquired by CA)
Convergys
Cramer Systems
Elsaq
Evolving Systems Inc
Fair Isaac
Formula Telecom Solutions
Granite Systems
Hewlett-Packard
IBM
Infosys
Intec
InterSystems
Intracom
IP Value
IPWORTH
LHS
Lightbridge Inc
Lucent
MetaSolv
Metratech
Micromuse
Microsoft
MindCTI Ltd
Monfox
Motorola
Mycom International
Nokia
Nortel
Openet Telecom
Oracle
Orga Systems
Quallaby
Redknee
Redrock Communications
Siemens
Sigma Systems
SRIT
STROM Telecom
SubexAzure
Sun Microsystems
Syndesis
TechMahindra
Telcordia Technologies Inc
Trendium
TTI-Telecom
Vallent
Vallent Corp.
Vertel
Vitria
VPIsystems Inc
Xalted Networks

Operators Mentioned in Report

3 (Hutchison)
AAPT
Afghan Wireless
Airtel
Alltel
América Móvil
ARTelecom
AT&T
AT&T Wireless
BakCell
Batelco
Bell Canada
Bell South
BellSouth Communications
Brasil Telecom
BT
BT Wholesale
BTTB
Buoygues Telecom
Cable and Wireless
Camtel
Cbeyond Communications
Celcom
China Mobile
China Unicom
Chunghwa Telecom
Cincinnati Bell
Cingular
Cingular Wireless
Colombia Velcom (MDC)
Comcast
Cosmote
Covad Communications
Cox Communications
CSX
Cybercity
Deutsche Telekom
Digicel
Digitel Venezuela
Eircom
Entel PCS
E-Plus
Equant
Eschelon Telecom
ETB
Freenet.de
Globalstar
H3G
Hutch
Inmarsat
Intelco International Telecommunications
JTB
K'cell
Korea Telecom
KPN Carrier Services
KPN Group
KTF
MCI
Meditel
Meteor Communications
Mobifone
mobilkom
MobilTel
MovieBeam
MTS
NavLink
Nepal Telecom
Netia
Nextel
NTT
O2
Omantel
Orange
Orascom
Paetec Communications
Pipex
Progress Telecom
Qwest
Rogers
SBC
SingTel
Sonera Carrier Networks
Sprint
Sri Lanka Telecom
Sunrise
Swisscom
T Mobile
TCAT
Tele2
Telecom Italia
Telecom Italia Mobile
Telecom Personal
Telefonica Del Peru
Telefonica Empresas
Telefonica S.A
Teleglobe
Telekom Malaysia
Telekom Srpske
Telenet
Telewest Broadband
TeliaSonera
Telmex
Telsim
Telstra
TelstraClear
TELUS
The MTN Group
TIM
Time Warner Telecom
TM Cell
T-Mobile
T-Mobile (Austria)
T-Mobile UK
Turkcell
Tyco Telecommunications
Verizon
Verizon Communications
Verizon Wireless
VirginMobile
Vodafone
Wataniya Telecom
WilTel Communications
XO Communications

Table of Contents

Chapter 1: Introduction
Executive Summary
What is NGN?
History of NGN
Comparison of NGN with Public Switched Telephone Network and with Public Switched Data Network
Drivers of NGN
Telecom Operator and Vendor Interests
Improvement in Access Technologies
Reduced Vendor Dependency
Challenges for NGN
Large Scale Capital Expenditure
Operational Challenges
Integration of Multiple Private Networks and Application into the Larger Public Networks
Quality of Service (QoS)
National Security and Competitive Policies
Chapter 2: Challenges for OSS and BSS in NGN
Functional Modules of OSS
Functional Modules of BSS
Challenges for OSS and BSS
OSS Challenges
Stakeholder Apprehensions
Framework to Integrate Customization Demands
Smooth Transition from Existing OSS Frameworks
Multi-vendor Co-ordination
BSS Challenges
SDP: The Shock Absorber
NGOSS: The Convergent Approach
Key NGOSS Terminology
eTOM
SID
TNA
NGOSS Compliance Tests
The NGOSS Lifecycle
Advantages of NGOSS
Chapter 3: Approaches and Technologies
Fundamental Concepts
Middleware
Service Oriented Application Protocol (SOAP)
Web Services (WS)
Extensible Markup Language (XML)
OSS/BSS Frameworks
Telecommunication Management Network (TMN)
FCAPS
Messaging Formats
Simple Network Management Protocol (SNMP)
Common Management Information Protocol (CMIP)
Enterprise Data Organization Approaches
Enterprise Application Integration (EAI)
Enterprise Service Bus (ESB)
Leading OSS/BSS Approaches
OSS/J
OSAParlay
MDA
Information Technology Infrastructure Library (ITIL)
Operator Case Study - British Telecom
Chapter 4: Vendor Analysis
Vendor Landscape Observations
Vendor Classification
Comprehensive Solution Providing Pure OSS/BSS Vendors
Comprehensive Solution Providing Composite Vendors
Skill-set Extension Solution Providers
Core Strength Concentrators - BSS
Core Strength Concentrators - OSS
Vendor Summary
AdventNet Inc
Agilent Technologies Inc
Amdocs
CBOSS
Cerillion
Comarch
Comptel Corporation
Comverse
Evolving Systems Inc
Formula Telecom Solutions
Hewlett-Packard Company
IBM
Intec Telecom Systems
LHS
Metratech
MindCTI Ltd
Oracle
Redknee
Sobha Renaissance IT (SRIT)
Subex Azure Limited (SAL)
SYS Technologies (Formerly AI Metrix)
Telcordia Technologies Inc
Trendium
VPIsystems Inc
Xalted
Xius-BCGI
Chapter 5: Quantitative Forecasts and Analysis
Forecast Methodology
Overall OSS and BSS Software Market
Overall Revenue Split Up
OSS Split-Up
BSS Split-Up
Geographical and Revenue Component-wise Distribution
Overall Geographical Distribution
Overall Revenue Component-wise Distribution
Modular Break-Up
Network Planning and Engineering (NPE)
Fault Management (FM)
Performance Management (PM)
Provisioning and Service Activation (PSA)
Inventory Management (IM)
Billing and Customer Care (B&CC)
Mediation (MD)
Revenue Assurance (RA)
OSS/BSS Vendor Rakings Based on Net Profit Margins
Conclusions
Recommendations

Table of Tables

Table 1 1: Comparison between NGN, PSTN and PSDN

Table 4 2: Vendor Summary

Table 1 1: Comparison between NGN, PSTN and PSDN

Table 4 1: Vendor Summary

Table of Figures

Figure 2-1: OSS and BSS Positions
Figure 2-2: NGOSS Schematic
Figure 2-3 ETOM
Figure 2-4: SID Business Entity Framework
Figure 2-5: NGOSS lifecycle management
Figure 3-1: Logical Layers of TMN
Figure 3-2: NGOSS and OSS/J Synchronization
Figure 3-3: TMF/Prosspero Processes
Figure 3-4: OSA/Parlay Framework
Figure 3-5: MDA Levels
Figure 3-6: OSS/J API Proposed Coverage for BT
Table of Charts

Chart 5-1: Consolidated OSS/BSS Revenues (In Million USD)
Chart 5-2: Consolidated Revenue Functional Split-Up (In Million USD)
Chart 5-3: OSS Revenue Split-Up (In Million USD)
Chart 5-4: BSS Revenue Split-Up (In Million USD)
Chart 5-5: Consolidated Revenue Geographical Split-Up (In Million USD)
Chart 5-6: Consolidated Revenue Geographical Summary (%)
Chart 5-7: Consolidated Revenue Component-wise Split-Up (In Million USD)
Chart 5-8: NPE Geographical Split-Up (In Million USD)
Chart 5-9: NPE Geographical Summary (%)
Chart 5-10: NPE Component-wise Split-up (In Million USD)
Chart 5-11: FM Geographical Split-Up (In Million USD)
Chart 5-12: FM Geographical Summary (%)
Chart 5-13: FM Component-wise Split-up (In Million USD)
Chart 5-14: PM Geographical Split-Up (In Million USD)
Chart 5-15: PM Geographical Summary (%)
Chart 5-16: PM Component-wise Split-up (In Million USD)
Chart 5-17: PSA Geographical Split-Up (In Million USD)
Chart 5-18: PSA Geographical Summary (%)
Chart 5-19: PSA Component-wise Split-up (In Million USD)
Chart 5-20: IM Geographical Split-Up (In Million USD)
Chart 5-21: IM Geographical Summary (%)
Chart 5-22: IM Component-wise Split-up (In Million USD)
Chart 5-23: B&CC Geographical Split-Up (In Million USD)
Chart 5-24: B&CC Geographical Summary (%)
Chart 5-25: B&CC Component-wise Split-up (In Million USD)
Chart 5-26: MD Geographical Split-Up (In Million USD)
Chart 5-27: MD Geographical Summary (%)
Chart 5-28: MD Component-wise Split-up (In Million USD)
Chart 5-29: RA Geographical Split-Up (In Million USD)
Chart 5-30: RA Geographical Summary (%)
Chart 5-31: RA Component-wise Split-up (In Million USD)
Chart 5-32: Operator Billing Revenue Losses (In Million USD)
Chart 5-33: OSS/BSS Vendor Ranking Based On Net Profit Margins (%)