 mBOSS SLM allows operators to pro-actively improve the quality of service experience by the most important customers (VIPs). VIP customers may either be high ARPU customers or decision makers.
mBOSS SLM is a solution to administrate the database of VIPs, to detect service degradations affecting VIPs, and a solution to visualise and analyse the effects of service degradation on VIPs.
SLM – operator users
There are three main target groups of the CellVision mBOSS SLM solution:
- Operations – Operations getting alarms and Planning using SLM Manager to follow up on cell faults affecting VIPs
- VIP sales – Using both SLM Manager and FaultiX to administrate and report the SLAs to the VIPs
- Customer Care – Using FaultiX to follow up VIPs
SLM components
The mBOSS SLM solution consists of the following components: - SLM Server – Correlates received faults/alarms against the pre-calculated list of cells affecting VIP customers and forwards notifications to FaultiX SLM or other fault handling applications. Alarms affecting VIP customers on their VIP cells are treated in a number of ways in the SLM Server, based on priority and/or time based rules etc.
- FaultiX SLM – Visualising and reporting the affected VIPs and the cells with the largest impact on SLAs.
- SLM Manager – The administration of VIP customers SLM cells
SLM Manager - Address based
The customer location can be based on a number of addresses (working locations) and mBOSS SLM supports this through: - Adding, editing and visualisation of VIP locations
- Polygon based definition of VIPs cell lists
- Manually adding/removing cells from the cell list of a VIP
- Listing and visualisation of footprint cells and coverage area
SLM Manager - Using probes
The mBOSS SLM Manager includes functionality to process complete VIP groups network footprint based on the observed cells used by the VIPs and a configurable rule-set. The measurements of the VIPs most used cells is most conveniently done by using existing A-level network probes.
SLM Manager - VIPs
The management of VIPs includes functionality to: - Automatic detection of new VIPs from customer databases or SS7 probe systems
- Creation of new VIPs manually (if information not collected from customer database)
- Advanced VIP search, filtering and zoom functionality
- Management of name and address data
- Geographical reports of VIP related information functionality
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